Straightforward Cancellations

Changed your mind? No problem.

• Cancellation Policy: Any order can be cancelled before it leaves our facility. To cover processing and payment gateway costs, a flat 10% fee is deducted from all cancelled orders.

• Speedy Refunds: We’ll initiate your refund immediately, and it will typically reflect in your account within 3 to 5 business days.

• How to Cancel: Simply drop us an email or a WhatsApp message with your order number, and we’ll take care of the rest.

Our Quality Guarantee

We take great pride in the journey from the Himalayas to your doorstep. If your order isn't perfect, we will make it right.

When We Replace

• Transit Damage: If your products arrive damaged or broken, we will send a replacement immediately.

• Freshness First: We ensure our products reach you with plenty of time to enjoy. If a product has less than 2 months of shelf life remaining upon delivery, let us know for a fresh replacement.

How to Request

• The 48-Hour Window: To help us resolve issues quickly, please send us clear photos and a short video of the concern within 48 hours of receiving your package.

• Reach Out: Please send your request and proof to both our contact and sales email addresses.

Timeline

• Standard Care: We typically process replacements within 3 to 5 business days

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• Peak Seasons: During our busiest times, please allow 11 to 19 business days as we give every artisanal batch the attention it deserves.

Refund Policy